General App FAQs

Responda is a mobile App that allows you to request a Security Officer from your smartphone to attend your selected property address, if you suspect any suspicious events. Our Officers are a great disruption for criminal activity at your property.

iOS users can download ‘Responda’ from the App store and Android users can download via GooglePlay. Follow the instructions once the App is downloaded onto your smartphone.

Once you have created an account and logged in for the first time, your account should login automatically.

Yes, you can register a maximum of 2 addresses using the App, for example your home and bach.

The cost per call-out is from $115 including GST. You will need to supply a credit/debit card number via the app and this will be charged per call-out.

Registration and account FAQs

To set up your account in the App, you will need to supply your full name, email address and mobile number which will be validated via email and a one-off SMS verification code. We also encourage you to provide your property address and payment method to ensure you are prepared when a Security Officer is required.

When you request our officers your partner and family members not to request it at the same time, you only need one active request.

On the login screen there is a ‘Forgot Password’ button, which will take you to a page where you can re-set your password and verify your email address and mobile number.

We recommend that you provide your address and payment method when you register in order to have a seamless experience when you place a request for a Security Officer. However, you are able to add this information at a later stage.

To update your address, go to the menu and select ‘Saved Addresses’, select the address that you want to edit and enter the new address. Click save and your profile is updated.

To edit your payment method, go to the menu and select ‘Payments’, select the card that you want to edit and update your card details. Your card will be validated when you click ‘save’. You can also delete card details if you no longer want the card details to be stored.

Requesting Responda FAQs

Responda aims to reach your property within 40 minutes but you will be given a more accurate arrival time once the request is placed.
Once you send a Responda request, you will receive App notifications of each status, eg. Officer has been dispatched; Officer has arrived at the property and Officer has indicated no sign of forced entry at your property. You will need to ensure you have turned on to receive updates under the App setting.
When our Officer has completed the job, they will share an ‘Attendance Report’ via the App. This report will include a brief description of the Officer’s findings as well as photos if relevant to show the property status or damage to the property.
You can call the FIRST Security Operations Centre to talk to our operators or go to the App help and support section and look for which job request you are not happy with and tell us what you need help with.
No, you can only select one address at a time. You are able to select another address once the previous job is finished.
No, a security system is not a requirement for Responda. Anyone can download and use this service for security patrols.
We currently have credit and debit cards (VISA and MasterCard only) facilities, with more payment options to come.
Yes, businesses can use Responda in the same way. You just need to register your business address. Please provide as much information as you can about accessing your business property.

Security questions are asked about the property prior to dispatch.  If further clarification is required, you will receive a phone call from the FIRST Security Operations Centre.

The address provided will be validated in the registration process to ensure details are correct.
No, all communications will be via the App. If intervention is required, the FIRST Security Operations Centre will communicate between the customer and the Security Officer.

Just as procedures dictate now, the Police will be called to attend. The Security Officer onsite can only assist where safe to do so, for example by waiting onsite for the Police to secure access.

Post Responda Service FAQs

On the menu and select ‘Callout History’ and you will be able to view all previous callouts by date.
No, but we are looking into additional features and functions to accommodate App user’s needs.
At the end of each job you will be asked to provide comments. Alternatively, you can email [email protected]
Each App user will be asked to fill in their health & safety risks once they add a new address. This includes any animals on the property, firearms and accessibility issues. We encourage App users to provide as much detail as possible.
When you request a Security Officer, you will be asked to confirm your health & safety risk profile is up to date. If any changes are required, the FIRST Security Operations Centre will call you to confirm the H&S changes.

Download the app right now.

Download from the App Store or Google Play by searching ‘Responda’ or click the App Store of Google Play link.